FREQUENTLY ASKED QUESTIONS

    PRODUCT

    What size should I choose?

    For the perfect oversized fit, choose the same size as your regular fit T-shirt for a relaxed look, or go one size up for an even roomier feel.

    How do I care to maintain its quality?

    To maintain the quality of your oversized t-shirt, it's important to follow proper care instructions. When washing, use cold water and gentle detergent to avoid damaging the fabric. After washing, air dry the t-shirt to prevent shrinkage and distortion; avoid using a dryer. Additionally, refrain from ironing directly on any prints or designs to prevent damage. By following these care guidelines, you can ensure that your oversized t-shirt stays in top condition for longer, maintaining its softness and shape.

    Can I expect the color of the oversized t-shirt to fade over time with washing and wear?

    The color of the oversized t-shirt is less likely to fade over time with washing and wear because it has been biowashed and silicon washed. These treatments help maintain the color and softness of the fabric, ensuring that it retains its vibrant appearance even after multiple washes.

    ORDER & PAYMENTS

    How do I place an order?

    You can place an order by browsing our website, selecting the desired items, and adding them to your shopping cart. Once you're ready to proceed, proceed to checkout, fill in your shipping and billing details, and complete the payment process. 

    How can I track my order?

    Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package. Additionally, you can track your order directly on our website by entering your order number in the designated tracking tool.

    Can I modify or cancel my order after it has been placed?

    If you need to modify or cancel your order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request, but please note that orders that have already been processed or shipped may not be eligible for modification or cancellation.

    What should I do if I haven't received my order within the estimated delivery time?

    If your order has not arrived within the estimated delivery time frame, please first check the tracking information provided to see if there are any updates or delivery exceptions. If you still have concerns, please contact our customer support team, and we will investigate the issue further and provide you with assistance.
    What payment methods do you accept?
    We accept various payment methods, including credit/debit cards, UPI, pay-later, and cash on delivery. 

    SHIPPING

    How long does it take for orders to be processed and shipped?

    Orders typically take 1-2 business days to process before being shipped. Once shipped,  delivery time is 5-7 business days from the date of shipment, but please note that actual delivery times may vary depending on the destination.

    What are your shipping rates?

    We offer free shipping on all orders within India. There are no minimum order requirements or restrictions to qualify for free shipping.

    Can I track my shipment? How do I do that?

    Yes, you can track your shipment. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package. Additionally, you can track your order directly on our website by entering your order number and email address in the designated tracking tool.

    What happens if my package is lost or damaged during shipping?

    In the rare event that your package is lost or damaged during shipping, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive either a replacement or a refund for the affected items, depending on the circumstances.

    RETURN & EXCHANGE

    How do I initiate a return?

    Customers can initiate a return within 7 days of receiving their order by ensuring the item is in the same condition as received, unworn or unused, with all original tags attached. They can choose to ship the item back themselves using a courier service of their choice or request a pickup for a nominal shipping charge of 70 INR.

    Can I exchange an item for a different size or color?

    Yes, exchanges for different sizes or colors are available within 7 days of receiving the order. The item must be in the same condition as received, unworn or unused, with all original tags attached. Customers can initiate an exchange by shipping the item back themselves or requesting a pickup for a nominal shipping charge of 70 INR. We cover the shipping cost for sending the exchanged item back to them.

    When will I receive a refund after returning an item?

    Once the returned item is received and inspected, refunds are typically processed within 3-5 business days. However, please note that it may take additional time for the refunded amount to reflect in your account depending on your payment method and financial institution.

    How will I receive a refund if I paid with Cash on Delivery (COD)?

    If you paid for your order using Cash on Delivery (COD), refunds for returned items are typically issued via bank transfer. We will securely collect your account details for the refund process.